Teleperformance: Championing Industry-Wide Efforts to Break Down Barriers
With a new Government focus on the private sector’s role as a key driver of social progress, Teleperformance is redefining the role of the digital business services industry by taking decisive action to break down barriers to opportunity. The company’s Social Impact Report, launched in May 2024 in partnership with the Purpose Coalition, underscores its unwavering commitment to fostering inclusivity for customers, colleagues, and communities. Teleperformance’s approach transcends traditional corporate responsibility, demonstrating a proactive effort to drive meaningful change and set new standards for social impact within the industry.
As we navigate an era of economic uncertainty and social change, coinciding with the UK government’s renewed emphasis on fostering partnerships between businesses and the public sector to tackle society’s most pressing challenges, Teleperformance’s approach offers a compelling blueprint for how employers can be at the forefront of creating opportunities for all.
Teleperformance’s commitment to its colleagues is evident in its robust diversity and inclusion initiatives. By fostering a workplace culture that values and celebrates diversity, the company ensures that all employees, regardless of their background, have the opportunity to thrive. Through targeted recruitment efforts, comprehensive training programs, and employee resource groups, Teleperformance is breaking down the barriers that have historically held back underrepresented groups in the workplace.
The impact of these efforts is profound, not just for the employees themselves but also for the business. A diverse and inclusive workforce brings a richness of perspectives and ideas that drive innovation and enhance the quality of services provided to customers. Teleperformance’s focus on inclusion is not just a moral imperative, it is a business strategy that delivers tangible results.
Teleperformance’s commitment to breaking down barriers extends far beyond its own workforce. The company has made significant strides in ensuring that its services are accessible to all customers, particularly those who have been traditionally underserved. By leveraging technology and innovation, Teleperformance is making it easier for individuals from all walks of life to access the support and services they need. This commitment to customer inclusivity reflects the company’s belief that everyone deserves the opportunity to succeed, regardless of their circumstances.
Engagement with the communities in which it operates is a cornerstone of its social impact strategy. The company’s investments in education, skills development, and community outreach programs are designed to empower individuals and families to overcome the barriers they face. Whether it’s through providing scholarships to underprivileged students, offering training programs to help individuals gain new skills, or supporting local community initiatives, Teleperformance is making a real and lasting difference in the lives of people across the globe.
Rt Hon Justine Greening, Chair of the Purpose Coalition, added:
“Teleperformance’s Social Impact Report is a powerful reminder of the impact that businesses can have when they align their operations with a broader social purpose. By breaking down barriers and creating opportunities for all, Teleperformance is not just changing individual lives—they are actively helping to build a more inclusive and equitable society.”
The government’s focus on cross-sector collaboration provides a unique opportunity for businesses like Teleperformance to lead the way. As the Impact Report makes clear, Teleperformance’s efforts are already yielding impressive results. But perhaps even more importantly, the report serves as a call to action for other employers to follow suit, it is imperative that businesses step up and play their part in creating a better future for all.
Teleperformance’s work is a powerful reminder that by working together across sectors, industries, and communities, we can break down the barriers that hold people back and create opportunities for all.
